Refund policy
RETURNS & REFUND POLICY
At HOUSE OF MERAVONI, we are committed to providing premium-quality apparel and an exceptional customer experience. If your order isn’t right, we’re here to help.
OVERVIEW
At HOUSE OF MERAVONI, each item is made to order through our fulfillment partners. Because products are created specifically for each customer, we do not accept returns, refunds or exchanges for change of mind, incorrect size selection, or buyer’s remorse.
Please review product descriptions, sizing information, and order details carefully before completing your purchase.
NON-RETURNABLE OR NON-REFUNDABLE ITEMS
We do not accept returns , refunds or exchanges for:
• Change of mind
• Incorrect size ordered by the customer
• Preference changes after purchase
• Minor variations in color or print placement resulting from the production process
• Delays or damage caused by shipping carriers or customs
The following items are non-returnable, non-refundable or exchangeable:
- Gift cards or items purchased with a gift card
- Final sale or clearance items
- For sale items
- Products marked as non-returnable
- Items returned in used, washed, damaged, or altered condition
- Custom products
- Special orders or personalized items
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue contact us at hello@houseofmeravoni.com
include:
• Your order number
• A description of the issue
• Clear photographs of the item and packaging
Once reviewed and approved, we will provide a replacement or refund at no additional cost.
Return Shipping
To start a return, you can contact us at hello@houseofmeravoni.com . Please note that returns will need to be sent to the following address:
211 Mountain View St., Powell, WY 82435
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package at no additional cost to the customer. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@houseofmeravoni.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at craftedmomento@gmail.com
Approved refunds will be issued to the original payment method used for the purchase.
Exchanges
We do not offer direct exchanges at this time.
REPLACEMENTS
If a product is confirmed to be damaged, defective, or incorrect, we may offer a replacement instead of a refund when appropriate.
Replacement items will be produced and shipped at no additional cost to the customer.
ORDER CANCELLATIONS
Orders may be canceled within 24 hours of purchase if production has not yet begun.
Once production has started, orders cannot be canceled, modified, or refunded.
LOST OR STOLEN PACKAGES
HOUSE OF MERAVONI is not responsible for packages marked as delivered by the shipping carrier.
If your package is marked as delivered but cannot be located, please contact the carrier directly for assistance.
Contact Us
If you have any questions regarding returns or refunds, please contact us through the contact information provided on our website. We’re happy to assist you.
You can always contact us for any return question at hello@houseofmeravoni.com
Thank you for shopping with HOUSE OF MERAVONI!